Frequently Asked Questions

Healing Journey Virtual Primary Care is a modern healthcare service that brings primary care, mental health support, dermatology, and general medical care directly to you through virtual visits. Members enjoy same-day or next-day appointments, convenient messaging, and a personalized approach to their health.

Anyone who wants accessible, convenient, relationship-centered care for themselves, their children, or their entire family.

Healing Journey Virtual Primary Care is not traditional concierge medicine. However, our Premium Membership offers concierge-level benefits such as 24/7 access, extended hours, priority scheduling, coordinated specialty care, and Intelligent Home Office integration.

Healing Journey Virtual Primary Care currently serves patients in Oklahoma.

Yes. You can upgrade or downgrade anytime.

No. Membership is month-to-month, and you may cancel anytime.

Yes, most patients can use Health Savings Accounts and Flexible Spending Accounts.

Healing Journey Virtual Primary Care guarantees same-day or next-day appointments for all members.

Within 24 hours for all members. Premium members may receive faster responses depending on the situation.

Yes. You can choose video or audio-only visits.

Yes. We offer a complimentary 10-minute call to help you learn more.

We care for most issues that can be safely treated through virtual primary care, including chronic conditions, preventive care needs, mental health concerns, dermatology, and everyday medical issues.

No, Healing Journey Virtual Primary Care does not diagnose or treat ADHD or prescribe ADHD medications.

Not at this time.

No, hormone replacement or testosterone therapy is not included.

We do not provide ongoing treatment for chronic pain that requires controlled medications.

Healing Journey Virtual Primary Care does not provide prenatal or obstetric care.

If symptoms are severe or require specialized care, we may recommend in-person treatment or additional support.

We help with acne, eczema, psoriasis, rosacea, rashes, skin infections, and many other common non-cosmetic dermatologic issues.

No. Cosmetic treatments such as anti-aging care or hair-loss treatment are not included.

We work with Quest, LabCorp, and other labs. You may choose whichever location is most convenient.

Lab orders are included. Lab companies bill patients or their insurance for the tests.

Yes. We can order X-rays, ultrasounds, CT scans, and MRI scans when needed.

Premium Members receive coordinated specialty care. Core Members receive referral guidance.

Yes. We prescribe a wide range of routine and preventive medications based on your health needs.

Yes, as long as they are appropriate for virtual care.

We see patients of all ages, from infants to older adults.

Yes for virtual care needs. We recommend keeping an in-person pediatrician for vaccines and hands-on exams.

Yes. Many common childhood illnesses can be evaluated virtually.

Yes. Our membership is designed to be flexible and family-friendly, with discounts for additional adults and children.

Membership-based care allows longer visits, faster access, more communication, and predictable pricing — without deductibles, copays, or surprise bills.

Yes. You may use insurance at any lab or imaging facility.

Many patients with high-deductible plans pair Healing Journey Virtual Primary Care with their insurance to lower overall healthcare spending. Insurance covers major medical needs; we cover everyday care.

Yes, upon request.

Yes. We can help you access affordable cash-pay rates.

No. Emergencies should be handled by calling 911 or visiting the emergency room.

You may cancel at any time through the patient portal. Your membership will remain active until the end of the billing period.

Yes. All information is protected under HIPAA and stored securely.